Frequently asked questions
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After placing your order, you will first receive an order confirmation by e-mail. As soon as your parcel has been dispatched, we will send you another e-mail with your personal tracking number. This allows you to conveniently track your delivery online and be sure that your parcel will be delivered safely and reliably.
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We accept all common payment methods such as credit card, PayPal, instant bank transfer and invoicing.
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Within Germany, delivery time is usually 2-4 working days. For international shipments, delivery time may vary.
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Yes, you have 30 days to report your complaint. Please use our Returns portal to do this.
You can find all FAQs and answers here.